AI assistants · voice · automation · 10 languages

Every customer answered. Day and night.

AI assistants that answer your customers on the phone, in chat and email — and run the routine behind the desk: bookings, invoices, stock, alerts. Installed in weeks.

A Krok Group company · senior developers · your data stays yours
M
Mina · Fourmina voice agentIncoming call · 21:47
On call
"I can move your appointment to Thursday at 10:30. You will get a confirmation by SMS. Anything else?"
Answered in 2 secBooking updated in CRMAfter hours
Website chatnow
Hi, where is my order #4482?
It left our warehouse today and arrives Tuesday. Here is the tracking link.AI assistant · 4 sec
0missed calls, including nights and holidays
<5 secfirst reply on chat, email and phone
70–80%of routine questions solved without your team
10languages in every assistant, matched to the customer
What we build

AI staff for the front line. And the back office.

Not a chatbot from a template. Trained on your products, prices and rules, connected to the tools you already use.

For your customers
Most requested

Voice agent

Picks up every call in a natural voice — books, answers, hands over. Day and night.

Chat assistant

One assistant on your website, WhatsApp and Instagram, selling and helping instantly.

Support automation

Your inbox and helpdesk, sorted and answered before your team sits down.

Behind the desk

Process automation

Invoices, reminders, stock and rotas — the routine runs on schedule.

Alerts & monitoring

Pings you about the unpaid invoice or the angry customer while it's still small.

Internal assistant & search

Everything your company knows, found in seconds by your whole team.

Today · run by MinaTuesday
07:30
Sort overnight emails and tickets14 sorted · 2 flagged for you
Done
08:00
Send today's booking reminders11 SMS sent · 1 reschedule handled
Done
09:15
Chase unpaid invoices3 reminders sent · 1 payment received
Done
11:00
Stock check and reorder draft4 items below minimum · draft ready to approve
Done
15:00
Draft next week's staff rota
In progress
18:00
Daily summary to you
Scheduled
Today: 34 calls answered, 12 bookings, €1,840 invoiced. One thing needs you: the reorder draft.Daily summary · 18:00
Process automation

A to-do list that does itself.

Give the assistant your recurring routine — reminders, invoices, stock checks, rotas. It runs on schedule and reports back.

  • Daily and weekly tasks run on time, without being asked
  • Invoices drafted and chased, reminders sent, reorders prepared
  • Anything unusual is flagged to you — never guessed
  • One evening message: what's done, what needs you
You read one message a day instead of doing twenty tasks.
Languages

Your business speaks one language. Your assistant speaks ten.

The assistant detects the customer's language and answers in it. Customers you used to lose to the language barrier now book like locals — no new hires.

ENEnglishDEDeutschFRFrançaisESEspañolITItalianoPLPolskiUAУкраїнськаTRTürkçePTPortuguêsARالعربية
One assistant · language matched automaticallylive
Haben Sie morgen Vormittag einen Termin frei?
Ja, morgen um 10:30 ist frei. Soll ich Sie eintragen?Detected: German · 3 sec
Скільки коштує заміна екрана?
Заміна екрана коштує від 80 €. Записати вас на завтра?Detected: Ukrainian · 3 sec
¿Están abiertos el domingo?
Sí, los domingos de 10:00 a 16:00.Detected: Spanish · 2 sec
How it works

Four steps. Weeks, not months.

Week 1
1

Audit

We look at your calls, chats and paperwork. We pick what the assistant takes over first.

Weeks 2–3
2

Build & train

Trained on your documents, prices and tone. You test it before anyone else sees it.

Week 4
3

Connect

Your number, website, messengers and CRM. Nothing changes for your team.

Ongoing
4

Improve

We read conversations, fix weak answers, add skills. Better every month.

Use cases

What it looks like in a real business.

Pick your business. What we set up for you — and a live example of the assistant at work.

Clinic

The front desk goes home at six. Patients don't.

  • Books, moves and cancels appointments by phone and chat, 24/7
  • Answers prices, preparation and opening hours from your own lists
  • Reminds patients a day before — fewer no-shows
  • Writes every change straight into your calendar and CRM
Mornings start with a clean calendar.
Phone · after hours21:40
Good evening, I need to move my Wednesday appointment.
Of course. Thursday at 10:30 is free — shall I book it?Booking updated in CRM · 21:41
Yes, please.
Done. You'll get an SMS confirmation now. Anything else?SMS sent · after hours

Consulting & law

New clients describe their case once — and arrive prepared.

  • Collects the case details in chat, day or night
  • Books the consultation into the right partner's calendar
  • Finds any contract or client history in seconds
  • Drafts engagement letters and follow-ups in your style
A ready intake form, not a missed call.
Website chat00:12
I have a dispute over a commercial lease. Can you help?
We can. Two questions to prepare your consultation: which city is the property in, and do you have the lease at hand?Intake started · 00:12
Manchester. Yes, I have it.
Thank you. Thursday 15:00 with our property partner is free — shall I book it and send a document checklist?Conflict check passed · 00:14

Repair & trades

You fix. It dispatches, quotes and chases paperwork.

  • Takes a photo of the problem, gives a price range from your list
  • Books the visit and reminds the technician in the morning
  • Sends the invoice after the job and chases unpaid ones
  • Keeps customers updated: on the way, delayed, done
The master fixes. The agent dispatches.
WhatsApp22:03
📷 Boiler leaking from the bottom. How much to fix?
Thanks — from the photo it looks like a valve issue. Jobs like this run €90–140. Tomorrow 9:00 or 13:00?Price from your list · 22:03
9:00 works.
Booked. Tomas will call 20 minutes before arriving.Technician notified · 22:04

Restaurants

Friday rush on the floor. Silence on the missed-calls list.

  • Takes reservations and pre-orders while staff serve tables
  • Answers menu questions, including allergens, from your menu
  • Passes large groups and events to the manager with details
  • One evening summary: covers, no-shows, tomorrow's bookings
No lost tables at peak hours.
Phone · Friday19:22
Table for six tonight around eight?
8:00 is full, but 8:30 is free — the round table by the window. Book it?Live floor plan · 19:22
Yes. One of us is gluten-free.
Noted for the kitchen. See you at 8:30.Note added to booking · 19:23

Beauty & salons

Every missed call used to book the salon next door.

  • Catches every call and message, even mid-blow-dry
  • Refills cancelled slots from the waiting list automatically
  • Reminds clients a day before — no-shows drop
  • Invites back clients who haven't visited in two months
Chairs don't sit empty.
Instagram DM13:47
Any slot for a haircut tomorrow?
Yes — 11:00 with Olha or 16:30 with Marta. Which works?Live calendar · 13:47
16:30.
Booked with Marta. Want to add a manicure at 17:15? The chair next door is free.Upsell from schedule · 13:48

Agro & farm supply

In season the phone never stops. Now it never goes unanswered.

  • Takes orders for seed, feed and parts in any language
  • Checks stock live and confirms delivery windows
  • Flags weather-critical deliveries to the dispatcher
  • Knows the season: who bought seed in March gets a call in February
Season peaks without seasonal hires.
Phone · season07:15
Need two tonnes of feed delivered Friday.
In stock. Friday morning slot is free — deliver to the farm on the usual address?Stock checked · 07:15
Yes, before noon.
Confirmed, Friday 8:00–12:00. Heads up: rain is forecast Thursday night — I'll alert you if the route slips.Weather watch on · 07:16

E-commerce

"Where is my order?" is 40% of tickets. It's now 0% of your team's day.

  • Answers order status instantly with live tracking
  • Starts returns and exchanges right in the chat
  • Recommends products from your catalogue and checks stock
  • Asks for a review after delivery — at the right moment
Your team handles real problems.
Website chatnow
Hi, where is my order #4482?
It left our warehouse today and arrives Tuesday. Here is the tracking link.Live tracking · 4 sec
Can I add another item to it?
It's already packed — but I can place a second order with free shipping. Want me to?Rules from your policy · 6 sec

Real estate

Listings get enquiries at 23:00. Your agents don't.

  • Answers listing questions at any hour, in any language
  • Qualifies the lead: budget, dates, financing
  • Books viewings straight into the agent's calendar
  • Follows up after the viewing and offers similar properties
Wake up to a booked viewing.
Portal enquiry23:04
Is the 2-bed on Harju Street still available?
Yes. Viewings run Thursday 17:00–19:00 — shall I book you a slot?Agent's calendar · 23:04
Thursday 18:00, please.
Booked. I've also sent two similar flats nearby, both in your budget.Matched from listings · 23:05

Logistics

Dispatchers should dispatch, not repeat the same answer.

  • Answers "where is the truck?" from live GPS data
  • Books dock slots and confirms delivery windows
  • Sends PODs and invoices the moment they're requested
  • Alerts clients about delays before they call you
Dispatchers dispatch.
Phone13:12
Where is the truck for order 7731?
On the A2, 40 km out — ETA 14:20. I'll message you if it slips.Live GPS · 13:12
Send me the POD from yesterday too.
Sent to your email just now.Document from TMS · 13:13
Honest answers

The questions everyone asks.

Will it sound like a robot?

No. Modern voices are natural, and the agent says it is an assistant. Customers care about being helped in two seconds, not about who picked up.

What happens with hard questions?

The assistant passes the conversation to your team with a full summary. It never guesses on things it does not know.

What about our data?

It stays yours. We build private setups where your documents and customer data never train public models.

Which languages?

Ten, in the same assistant: English, German, French, Spanish, Italian, Polish, Ukrainian, Turkish, Portuguese and Arabic. It detects the customer's language and answers in it — even if your business works in one.

We are not a tech company. Will we manage?

That is exactly who we build for. We install, connect and run everything; your team keeps working the way they know. You get results and one number to call.

Will it replace my people?

No. It takes the routine — the same ten questions, the missed calls, the paperwork — so your people do the work only people can do.

What does it cost?

We price on outcome, starting from the audit. Most assistants cost less per month than one part-time employee, and you pay for results, not software licences.

How fast can we start?

The audit takes 30 minutes. The first working assistant answers real customers within weeks — the four steps above are the whole path.

Hear it answer before you decide.

A free 30-minute audit. We show the top opportunities and let you talk to a live voice demo.